Key Account Manager
SalesMumbai, IndiaFULL TIMEPosted 3/27/2026
Role Overview
As a Key Account Manager, you will own strategic enterprise relationships on Fynd storeOS, OMS, WMS, and TMS, ensuring high product adoption, value realization, and long-term retention. You will drive revenue expansion through consultative cross-sell and upsell, acting as the primary partner to customers on their eCommerce and supply chain transformation journey.
Responsibilities
- Own and manage a portfolio of enterprise accounts, serving as the primary point of contact and trusted advisor for all business and operational needs.
- Drive product adoption and value realization across Fynd storeOS, OMS, WMS, and TMS by deeply understanding client workflows and aligning solutions to their eCommerce and supply-chain goals.
- Identify and execute cross-sell and upsell opportunities to expand account revenue while maintaining strong customer satisfaction and long-term partnerships.
- Proactively monitor account health, usage metrics, and business outcomes to mitigate churn risks and ensure timely renewals and expansions.
- Coordinate and lead QBRs, business reviews, and on-site visits with key stakeholders to present performance, insights, and optimization roadmaps.
- Collaborate closely with Sales, Product, Operations, and Support teams to resolve issues, manage escalations, and influence product improvements based on customer feedback.
- Document account plans, opportunities, and interactions in CRM systems, ensuring accurate forecasting and visibility for internal stakeholders.
- Support implementation and go-live activities, including site visits when required, to ensure smooth onboarding and operational readiness for enterprise customers.
Qualifications
Required
- Bachelor’s degree in Business, Marketing, Engineering, or a related field
- 3–4 years of experience in Key Account Management, Customer Success, or Enterprise Account Management for a SaaS or technology product
- Proven track record of managing and growing enterprise accounts through cross-sell and upsell initiatives
- Experience working with eCommerce, logistics, or supply-chain solutions such as OMS, WMS, TMS, or similar platforms
- Demonstrated ability to drive product adoption, value realization, and retention across multiple stakeholders
- Proficiency in using CRM systems for account planning, forecasting, and day-to-day account management
Preferred
- Experience working with Indian enterprise retailers, D2C brands, or large eCommerce marketplaces
- Background in supply-chain, retail technology, or warehouse/logistics operations
- Prior experience conducting QBRs, on-site visits, and managing go-live phases for enterprise implementations
- Exposure to SaaS implementation projects involving integrations with ERP, POS, or marketplace platforms
- MBA or postgraduate qualification in Business, Marketing, or Operations Management
What happens next?
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- The hiring team reviews your profile for the role.
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