Director of E-commerce

Role Overview

Lead the strategy and execution of the company’s e-commerce business for quick commerce and grocery delivery across India’s metro cities, with a mandate to scale toward 30-minute delivery in the top 50 cities. This role will shape growth, operational excellence, and customer experience through strong cross-functional leadership across product, operations, supply chain, technology, and commercial teams.

Responsibilities

• Define and execute the end-to-end e-commerce strategy for quick commerce and grocery delivery across metro and high-potential cities.
• Drive the roadmap to achieve 30-minute delivery performance in the top 50 cities through network design, fulfillment, and last-mile optimization.
• Own business growth metrics including demand generation, conversion, retention, revenue, margin, and delivery efficiency.
• Lead cross-functional collaboration with operations, supply chain, product, technology, category, marketing, and finance teams to deliver scalable outcomes.
• Build and optimize city-level operating models, assortment strategies, pricing, and customer propositions tailored to local market needs.
• Monitor and improve service levels, fulfillment accuracy, delivery speed, and customer satisfaction across all operating markets.
• Identify and launch expansion opportunities in new cities and strengthen operational readiness for scalable market entry.
• Develop and mentor high-performing teams while creating strong governance, performance tracking, and execution discipline.

Qualifications