Director of E-commerce

Role Overview

Lead and scale our quick-commerce grocery business to enable reliable 30-minute delivery across the top 50 metro cities in India, balancing speed, cost-efficiency and superior customer experience. Own end-to-end e-commerce strategy and operations — from dark-store network and last-mile logistics to partner management and P&L — to drive sustainable, high-growth performance.

Responsibilities

• Define and execute the end-to-end quick-commerce strategy to achieve and sustain 30-minute delivery SLAs across top 50 metro cities, balancing speed, cost and quality.
• Build, scale and optimize the dark-store, micro-fulfillment and last-mile delivery network across metro markets, including site selection, capacity planning and route optimization.
• Own P&L, budgeting and operational KPIs; implement metrics-driven processes to improve delivery times, fill rates, unit economics and customer satisfaction.
• Lead cross-functional programs with product, engineering, supply chain, procurement and marketing to deploy tech-enabled solutions (real-time tracking, demand forecasting, inventory allocation) that improve fulfillment reliability.
• Establish and manage third-party partnerships (logistics providers, vendors, local suppliers) and vendor SLAs to ensure consistent service levels and rapid market expansion.
• Recruit, mentor and scale high-performing operations teams in metro cities; drive culture of operational excellence, safety, compliance and continuous improvement.
• Design contingency and capacity-planning frameworks for peak demand, weather and disruption scenarios to ensure business resilience and minimize service impact.

Qualifications