Lead - Technical Product Solutions & Delivery

Role Overview

Lead the successful delivery of enterprise commerce implementations across Indonesia and Southeast Asia, translating complex business needs into scalable technical solutions from deal handover through stable production launch. This role ensures seamless cross-functional execution, strong client satisfaction, and measurable post-launch value by bridging business, product, and engineering teams in English and Bahasa Indonesia.

Responsibilities

• Lead end-to-end implementation delivery for commerce and SaaS solutions from discovery through go-live, hypercare, and BAU handover.
• Facilitate discovery workshops with clients and internal stakeholders to capture business requirements, technical constraints, and success criteria.
• Develop solution documentation, implementation plans, timelines, RAID logs, and delivery artifacts to ensure clear execution governance.
• Coordinate cross-functional teams across product, engineering, operations, sales, and client stakeholders to drive alignment and timely delivery.
• Define and validate integration approaches, APIs, data flows, event tracking, and analytics requirements such as GA4.
• Manage go-live readiness, cutover planning, production support, and hypercare to ensure a stable launch and issue resolution.
• Identify post-launch optimization, expansion, and transformation opportunities based on implementation learnings and client needs.
• Serve as the primary client-facing technical delivery lead, communicating clearly in English and Bahasa Indonesia and supporting occasional travel to client sites.

Qualifications